Dr Emir Muñoz is a Senior Manager, Machine Learning at Genesys as well as a graduate of University of Galway. Dr Muñoz worked with the University’s Data Science Institute (DSI), previously the Digital Enterprise Research Institute (DERI). This experience provided a stepping stone into the world of industry engagement, leading to a permanent position with Genesys, a global cloud leader in AI-Powered Experience Orchestration. Read below to learn about Dr Muñoz’s journey from Santiago, Chile to Galway, Ireland, and how University of Galway paved a path toward success.